Stage 1
How you read the situation
Begin with a Diagnostic Call to discuss the operational situations you want to understand and whether the 18-question Diagnostic is the right next step.
Find out what your firm can't see
The 18-question Diagnostic helps you understand where to focus when everyday operational patterns may be affecting billing, margin, capacity, delivery or retention.
Book a 15-minute call with Andre.
Where blind spots appear
Working situations reveal the pattern
The Diagnostic looks at everyday operational situations, how work is reviewed, how pressure changes workload, what happens when a brief changes, how mistakes are addressed, and whether requests come back when they are actually needed.
Work Review
How work is handled when someone brings it forward as finished.
Workload Under Pressure
How pressure changes who receives the difficult piece of work.
Scope & Brief Changes
What happens when the requirements change halfway through.
Addressing Mistakes
How quickly a mistake becomes a useful conversation.
Requests & Follow through
Whether work comes back in time for what it is actually needed for.
How the Diagnostic works
Two perspectives make the pattern clearer
Stage 2
How your team experiences it
TrustLytics® adds the team perspective, showing where experience differs from intention and where the gap may be costing the firm.
What This Measures
The Blind Spot Diagnostic examines how you read recent operational situations. It is not measuring who you think you are as a leader, or asking you to rate your own strengths.
Its 18 questions look for patterns in how work moves through your firm, including work review, workload under pressure, changes in scope, mistakes being addressed and requests being followed through.
Where the cost starts to show
The pattern stays hidden. The cost does not
Billing & margin
Revisions, write-downs and billable time disappearing into work that should not have needed doing twice.
Capacity & delivery
Senior people being pulled back into work, overloaded teams and changes in scope creating avoidable rework.
Retention & performance
Operational frustrations compounding until the effect appears in performance, delivery or attrition.
A practical view of where to focus
For firms where something is slowing the work down
Who it is for
Managing partners, partners and COO’s in law and accountancy firms where leadership is responsible for performance, billing, delivery or people.
When it is useful
Your firm is functioning, but something is dragging on margin, capacity, delivery or performance and the cause is not yet clear.
What you receive
A clear view of the situations that need closer attention, where friction may be developing, the commercial areas affected and where the next investigation should focus.
What happens after the Diagnostic
Seeing the pattern is where the work starts
Book a Diagnostic Call
Start with a 15-minute call with Andre about the operational situations you want to understand.
Explore the Diagnostic
Andre will outline whether the 18-question Diagnostic is the right next step for your firm.
See where to focus
The Diagnostic highlights the situations and commercial areas that deserve closer attention.
Add a second perspective if useful
TrustLytics adds how your team experiences those same situations, making the gap between intention and experience clearer.
Work on the real situations
Focused coaching helps you make small, precise adjustments in the decisions, conversations and work creating the gap.
Blind Spot Diagnostic
Book a Diagnostic Call
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See the team perspective
TrustLytics® adds how your team experiences the same situations, making the gap between your view and theirs easier to see.