Your firm has grown. Your role has changed. Your leadership patterns must evolve with it.
Thomas Telman works with partners in law and accountancy who want to achieve greater business results through their people.
TrustLytics® is the system that makes those patterns visible, measurable and aligned to financial outcomes.
Start with a free financial diagnostic.
This is what it looks like for a partner
Leadership for Alex was frustrating
He was constantly pulled into issues that capable people should have handled. Problems surfaced late, write-offs were signed off, and clients were starting to ask questions. None of it dramatic, but all of it costly.
What concerned him most was that the same issues kept repeating despite a full pipeline and capable people.
Alex didn't take the diagnostic because he thought he was failing. He took it because something unseen was driving avoidable problems across his team, his time, and his firm's margins.
What Alex was experiencing is more common than most leaders admit
He noticed it in meetings first. Questions were answered but nothing more was offered. People waited to be asked rather than speaking up.
He cared about his team. He was accessible, but somewhere between how he led and how his team received it, something was getting lost that he could not see from where he was standing.
Do you recognise any of these?
Financial
- Work increases but margins don't follow
- Write-offs are signed off without a clear explanation of why
- Billable hours are being lost and nobody can say exactly where
Operational
-
Work requires more internal revision than it should
-
The same problems keep resurfacing
-
Too much lands on your desk that shouldn't
Signals
If you are experiencing two or more of these, something is costing your firm more than you can currently see.
Leadership
- People speak less in meetings than they used to
-
The same problem keeps coming up, in different conversations
- Individual conversations with the team feel shorter and less open
You may have already tried to address this
Most firms experiencing these issues have invested in trying to resolve them with engagement surveys, salary increases, bonuses, away days, leadership training programmes.
These aren't wrong, but they tend to address what's visible: team morale, communication skills, culture scores. They rarely reach the source.
The source is almost always a specific operational situation. How work gets reviewed, how workload gets assigned, how requests get followed up, a gap between how the leader reads it and how the team experiences it is quietly driving the cost. That gap doesn't show up in an engagement survey, and it doesn't respond to a pay rise.
What the diagnostic does
- Identifies which situations are costing you the most
- Connects each one to KPI's
- Shows where your read and your team's diverge
- Tells you where to focus and what's recoverable
Addresses the source. The symptoms follow.
What most firms do
- Improve benefits and salaries
- Conduct engagement surveys
- Run away days and team events
- Invest in generic leadership training
Addresses the visible symptom. The source remains intact.
What the diagnostic reveals
The Financial Diagnostic gives you an immediate picture of where operational friction may be costing your firm, an illustrative figure for what that leakage could be worth, and a clear indication of where to focus first.
You will see:
- Which of seven everyday operational situations are creating the most drag on your firm
- What that friction is likely costing in billing, utilisation and retention
- How much of that cost is potentially recoverable
It does not assess personality, capability or leadership style. It measures the financial cost of operational patterns.
How it works
Complete the financial diagnostic by booking a call
Answer 21 questions designed to surface the operational situations most likely to be costing your firm money.
Book call
Receive your financial profile
See which situations are creating the most friction, what that's likely costing in billing, utilisation and retention, and how much is potentially recoverable.
Choose your next step
Improve internally using the insight, or go further with TrustLytics® to find out what's actually happening and close the gap.
Ready to see which patterns are present in your firm?
The diagnostic starts with a conversation. No preparation needed. Book your free 30 minute call with Thomas Telman.
Going deeper with TrustLytics®
TrustLytics® gives more support
For organisations that want to go beyond identifying issues and address them at the source, it helps leadership teams:
- Understand the underlying drivers of invisible operational patterns
- Translate diagnostic insight into practical changes
- Improve delivery, consistency, and financial performance over time
- This is a more involved step, designed for teams who want to move from visibility into structured improvement.
Inside The Blind Spot Brief
Our Latest Brief
Thursday. 7:43pm. The office is quiet in the way it only gets after everyone else has left.
Mark is working through his approvals. He reaches a write-off on a corporate matter his team spent three weeks on. Good work. Careful work. The client even sent a thank-you email........ Read More
Trusted by many organisations
