Is your firm the one that could lose £540,000 in a year?
Not because your leaders lack skill but because leadership impact is rarely measured.
TrustLytics® is a risk‑management system that provides powerful, behaviour‑level insight into how leaders are experienced under pressure, helping firms surface blind spots early enough to protect their people, their performance, and their profit.
I had the pleasure of attending an event where Andre delivered an outstanding talk on leadership & workplace culture.
What’s causes the financial loss
If you run a law firm or lead a department of 25 – 250 people, the uncomfortable truth is this: you may be experiencing a financial leak inside your business. It isn’t caused by poor leadership but by blind spots created by the brain under pressure. These blind spots create friction that slows decisions, drains engagement, and pushes work upwards. The result is early exits, quiet withdrawal, and partners absorbing avoidable work with losses that can exceed £540,000* a year while remaining invisible on the P&L.
What you can do to stop the loss
The most effective step is to measure leadership impact to identify where intent doesn’t land as expected and where established strengths may unintentionally create drag. Left unaddressed, these blind spots compound into material cost. Leaders who act early don’t just prevent a £540,000* leak they strengthen reputation, protect margin, and build performance that doesn’t rely on partner over extension.
To stop the financial leak, leaders need precise insight into the behaviours that create hidden cost. That’s why we built TrustLytics®, a leadership risk‑management system that identifies the specific blind spots driving turnover, disengagement, and unnecessary senior workload.
*Figures are taken from Thomas Telman's experience of over 10 years experience.
The TrustLytics® System
TrustLytics® is a risk management system built for professional services. It measures leadership blind spots as hidden financial risk and surfaces the behavioural patterns shaping trust, decision making, and performance. Through behavioural analytics and focused 1:1 calibration, TrustLytics® enables partners to make precise adjustments that protect profit at source.
What you get from TrustLytics® is clarity on leadership risk- protecting performance and profits.
How TrustLytics® Works
Data Analytics
We analyse anonymised team data to pinpoint where leadership impact is drifting and creating friction.
1:1 Leadership Calibration
These sessions don’t change your leadership style or teach techniques. They help you see how your leadership is landing and make small, precise adjustments where it matters most.
Across the sessions, you can expect to:
See where intent and impact diverge
You’ll identify moments where what you meant to achieve didn’t quite land as expected and understand why this gap widens with seniority and pressure.
Understand how your strengths misfire under pressure
You’ll explore how qualities that have driven your success such as high standards, decisiveness, or composure can unintentionally create friction when they’re over-relied upon.
Recognise the signals people send instead of speaking up
You’ll learn how hesitation, silence, checking, or late escalation often replace honest feedback and what those signals are responding to.
Test small adjustments in real work
Rather than abstract discussion, you’ll trial minor, low-risk shifts in live situations and observe what changes around you.
Notice what changes when leadership impact becomes clearer
You’ll observe tangible signals such as fewer hesitations, stronger contributions in discussion, and less rework or follow-up after decisions are made.
Frequently asked questions
Here are some common questions about our company.
Leadership skill is what a partner intends to learn and apply. Leadership impact is how their behaviour is actually experienced by teams and clients which can improve performance and trust.
Firms that measure impact gain a clear, evidence based understanding of how their leaders actually shape performance and client trust giving them a competitive advantage that skill training alone can’t deliver.
TrustLytics® is designed specifically for law firms.
It recognises that partners don’t lack skill they lack accurate feedback in high-pressure, risk-driven environments. The 1:1 calibration programme uses anonymised team data and real work to make small, low-risk adjustments that reduce friction and improve performance without adding meetings or undermining authority.
The session are delivered in person or remotely and are 45 minutes long.
No. The programme is designed to fit around client work, not compete with it.
The 1:1 calibration sessions are short, focused, and scheduled to minimise disruption.
More importantly, the work is applied directly to live matters, not hypothetical exercises or additional tasks.
We re-measure the same blind spots to see whether their impact has reduced. Progress is shown through shifts in the underlying patterns and not opinion and is often visible within weeks of starting the calibration programme.
The ROI comes from stopping costs that already exist.
By reducing leadership blind spots, firms lower attrition, recover productivity lost to hesitation and rework, and free up partner time. Even small improvements routinely protect or recover hundreds of thousands of pounds a year, far exceeding the cost of the programme.
I started Thomas Telman in 2015 placing solicitors in private practice as a legal recruitment consultant, however in 2019 I stopped all recruitment.
Why?
I wanted to understand why capable law firms were still struggling to attract and retain talent even when pay, work quality, and reputation were strong.
That led me to study workplace culture in law firms in depth. I interviewed dozens of managing partners, HR directors, and practice leaders to understand where leadership intent and team experience were diverging. Those insights became the foundation of TrustLytics®.
I began writing and speaking about leadership, trust and engagement across the UK including speaking at the Law Society People Conference.
My work now focuses on helping professional service leaders see how their leadership is actually landing so they can remove friction, stabilise trust, and retain great people in an increasingly competitive market.
Trusted by many organisations
