TrustLytics®
Half the picture is not enough
The Leadership Diagnostic shows you how you see yourself. TrustLytics® shows you how your leadership patterns are affecting performance. The gap between the two is where the work begins.
I had the pleasure of attending an event where Andre delivered an outstanding talk on leadership & workplace culture.
What are leadership blind spots
Imagine you are driving a car.
You can see everything through the windscreen. The road ahead is clear. You check your mirrors. Everything looks fine. You are a good driver. You are paying attention.
But every car has a blind spot. A place the mirrors cannot reach. A space just out of view where something can be present without you knowing it is there.
You are not a bad driver because you have a blind spot. Every car has one. It is built into the design.
The danger is not is not knowing it is there and making decisions as though everything in it does not exist.
Leadership works the same way
You know yourself well. You understand your values, your strengths, and how you like to lead. You are experienced, self-aware, and paying attention.
But every leader has a blind spot. The space between how you see yourself and how you are actually experienced by the people around you. The conversation your team is not having with you. The pressure your most reliable people are carrying without raising it. The gap between how you intend to lead and how it actually lands.
You are not a bad leader because these things exist. They exist in every firm. They are built into the nature of leading from the front.
The danger is leading with confidence in a picture that is missing half the detail.
The risks of not surfacing blind spots
Most blind spots do not announce themselves. They grow slowly: one small exception that becomes the norm, one signal that gets absorbed rather than acted on or one conversation that never quite happens.
Nothing appears dramatically wrong because the firm is functioning, billing and growing, until the cost becomes impossible to ignore.
Write-offs quietly accepted for months become the year's most significant margin problem. A top-quality fee earner carrying too much for too long hands in their notice taking client relationships and institutional knowledge with them. A matter runs significantly over budget because nobody flagged the scope creep early enough.
None of these are sudden failures. They are the accumulated cost of decisions made without a complete picture.
The numbers tell the story
12% of billable work never makes it onto an invoice. This is work that was done but never billed.
72% of UK law firms reported increased write-offs in 2024, with 75% expecting them to rise again in 2025.
These are not industry anomalies, they are the financial footprint of leadership blind spots that have been present long before they appear in the figures.
The question is not whether your firm has blind spots. The question is what are they costing you while you do?
This is exactly why we created Trustlytics®, a system designed to make the invisible visible, giving leaders the visibility and precision to adjust early, before small issues become costly ones.
What you get from TrustLytics® is clarity on the leadership patterns that will drive your firm's performance.
How TrustLytics® works
TrustLytics® runs in two stages. The Leadership Diagnostic gives you the first half of the picture. TrustLytics® completes it.
Stage 1 - Diagnostic - How you see yourself
The free Leadership Diagnostic surfaces which patterns are present and gives you a clear indication of where they may be affecting billing, retention and team performance.
Stage 2 - Diagnostic - How your team experiences you
TrustLytics® brings in anonymised team level data on how your leadership is actually experienced by the people around you. The gap between Stage 1 and Stage 2 is where the blind spot actually lives.
The Calibration programme
Once the blind spot is identified and measured, the calibration programme begins. These are focused 1:1 sessions — 30 minutes, delivered in person or remotely designed to help you make small, precise adjustments where they matter most.
This is not a training programme. There are no techniques to learn, no frameworks to adopt, and no disruption to client work. The sessions work directly with live matters not hypothetical exercises.
What you can expect
See where intent and impact diverge
You’ll identify moments where what you meant to achieve didn’t quite land as expected and understand why this gap widens with seniority and pressure.
Understand how your strengths misfire under pressure
You’ll explore how qualities that have driven your success such as high standards, decisiveness, or composure can unintentionally create friction when they’re over-relied upon.
Recognise the signals people send instead of speaking up
You’ll learn how hesitation, silence, checking, or late escalation often replace honest feedback and what those signals are responding to.
Test small adjustments in real work
Rather than abstract discussion, you’ll trial minor, low-risk shifts in live situations and observe what changes around you.
Notice what changes when leadership impact becomes clearer
You’ll observe tangible signals such as fewer hesitations, stronger contributions in discussion, and less rework or follow-up after decisions are made.
Who this is designed for
TrustLytics® is designed for managing partners and partners in law and accountancy firms with between 25 and 500 people where margin, delivery consistency and retention are critical to performance.
It is particularly well suited to partners who have recently taken on greater responsibility and want to lead at the level the firm now needs and to managing partners who have a sense that something is affecting performance they haven't been able to clearly identify or address.
Book your free diagnostic call
About Us
I started Thomas Telman in 2015 placing solicitors in private practice as a legal recruitment consultant, however in 2019 I stopped all recruitment.
Why?
I wanted to understand why capable law firms were still struggling to attract and retain talent even when pay, work quality, and reputation were strong.
That led me to study workplace culture in law firms in depth. I interviewed dozens of managing partners, HR directors, and practice leaders to understand where leadership intent and team experience were diverging. Those insights became the foundation of TrustLytics®.
I began writing and speaking about leadership, trust and engagement across the UK including speaking at the Law Society People Conference and others including ICAEW conference on workplace culture.
Frequently asked questions
Here are some common questions about our company.
Leadership skill is what a partner intends to learn and apply. Leadership impact is how their behaviour is actually experienced by teams and clients which can improve performance and trust.
Firms that measure impact gain a clear, evidence based understanding of how their leaders actually shape performance and client trust giving them a competitive advantage that skill training alone can’t deliver.
TrustLytics® is designed specifically for law firms.
It recognises that partners don’t lack skill they lack accurate feedback in high-pressure, risk-driven environments. The 1:1 calibration programme uses anonymised team data and real work to make small, low-risk adjustments that reduce friction and improve performance without adding meetings or undermining authority.
The session are delivered in person or remotely and are 45 minutes long.
No. The programme is designed to fit around client work, not compete with it.
The 1:1 calibration sessions are short, focused, and scheduled to minimise disruption.
More importantly, the work is applied directly to live matters, not hypothetical exercises or additional tasks.
We re-measure the same blind spots to see whether their impact has reduced. Progress is shown through shifts in the underlying patterns and not opinion and is often visible within weeks of starting the calibration programme.
The ROI comes from stopping costs that already exist.
By reducing leadership blind spots, firms lower attrition, recover productivity lost to hesitation and rework, and free up partner time. Even small improvements routinely protect or recover hundreds of thousands of pounds a year, far exceeding the cost of the programme.
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