By the end of the year your law firm will lose £540,000 unless you take action.
Not because your partners lack skill but because leadership impact is going unchecked.
TrustLytics® pinpoints where well intended leadership is quietly undermining trust and performance.
I had the pleasure of attending an event where Andre delivered an outstanding talk on leadership & workplace culture.
What’s causing the loss
If you run a law firm or lead a department of 25 –250 people, there is already a financial leak inside your business.
It shows up in three ways: capable people leaving early, disengaged employees and partners absorbing work that shouldn’t reach them.
Replacing four associates can cost over £280,000. A modest drop in engagement adds £210,000 more. With firefighting and rework can total losses exceeding £540,000 a year, which is spread thinly enough to go unnoticed.
What you can do to stop it
The fastest lever is checking leadership impact revealing where "intent" misfires and "strengths" create drag.
Why this is urgent
Doing nothing allows unchecked leadership patterns to compound whilst client expectations rise and experienced solicitors become more selective.
Firms that act now don’t just stop a £540,000 leak. They build leadership that scales, teams that stay engaged, and performance that doesn’t rely on partner exhaustion.
TrustLytics® is our solution
TrustLytics® is a science-backed leadership insight and calibration programme for law firm partners. It reveals where leadership impact is going unchecked and where strengths now create drag.
Using data analytics and focused 1:1 coaching, it helps partners make small, precise adjustments that reduce friction, rebuild trust and restore confidence across teams, lifting performance without increasing partner pressure.
Don’t wait for the SRA to hit you with a fine for poor ethics. Take control with TrustLytics®
What you get from TrustLytics® is leadership insight that restores trust and performance.
How TrustLytics® Works
Data Analytics
We analyse anonymised team data to pinpoint where leadership impact is drifting and creating friction.
1:1 Leadership Calibration
These sessions don’t change your leadership style or teach techniques. They help you see how your leadership is landing and make small, precise adjustments where it matters most.
Across the sessions, you can expect to:
See where intent and impact diverge
You’ll identify moments where what you meant to achieve didn’t quite land as expected and understand why this gap widens with seniority and pressure.
Understand how your strengths scale under pressure
You’ll explore how qualities that have driven your success such as high standards, decisiveness, or composure can unintentionally create friction when they’re over-relied upon.
Recognise the signals people send instead of speaking up
You’ll learn how hesitation, silence, checking, or late escalation often replace honest feedback and what those signals are responding to.
Test small adjustments in real work
Rather than abstract discussion, you’ll trial minor, low-risk shifts in live situations and observe what changes around you.
Notice what changes when leadership impact becomes clearer
You’ll observe tangible signals such as fewer hesitations, stronger contributions in discussion, and less rework or follow-up after decisions are made.
Frequently asked questions
Here are some common questions about our company.
As seniority increases, feedback thins out and teams adapt quietly. That creates hesitation, rework, disengagement, and avoidable attrition.
Understanding leadership impact allows firms to correct small issues early, protecting trust, performance, and profitability before the cost becomes visible.
TrustLytics® is designed specifically for law firms.
It recognises that partners don’t lack skill they lack accurate feedback in high-pressure, risk-driven environments. The 1:1 calibration programme uses anonymised team data and real work to make small, low-risk adjustments that reduce friction and improve performance without adding meetings or undermining authority.
The session are delivered in person or remotely and are 45 minutes long.
No. The programme is designed to fit around client work, not compete with it.
The 1:1 calibration sessions are short, focused, and scheduled to minimise disruption.
More importantly, the work is applied directly to live matters, not hypothetical exercises or additional tasks.
We re-measure the same blind spots to see whether their impact has reduced. Progress is shown through shifts in the underlying patterns and not opinion and is often visible within weeks of starting the calibration programme.
The ROI comes from stopping costs that already exist.
By reducing leadership blind spots, firms lower attrition, recover productivity lost to hesitation and rework, and free up partner time. Even small improvements routinely protect or recover hundreds of thousands of pounds a year, far exceeding the cost of the programme.
I started Thomas Telman in 2015 placing solicitors in private practice as a legal recruitment consultant, however in 2019 I stopped all recruitment.
Why?
I wanted to understand why capable law firms were still struggling to attract and retain talent even when pay, work quality, and reputation were strong.
That led me to study workplace culture in law firms in depth. I interviewed dozens of managing partners, HR directors, and practice leaders to understand where leadership intent and team experience were diverging. Those insights became the foundation of TrustLytics®.
I began writing and speaking about leadership, trust and engagement across the UK including speaking at the Law Society People Conference.
My work now focuses on helping law firm leaders see how their leadership is actually landing so they can remove friction, stabilise trust, and retain great people in an increasingly competitive market.
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