The Leadership Diagnostic
Every leader has a blind spot. By definition, you can't see it from where you're standing.
The Leadership Diagnostic surfaces the patterns quietly affecting your billing, retention and team performance — starting with how you see yourself as a leader.
This is not a personality assessment
This one asks a different question entirely.
Not who you are as a leader but where your leadership patterns may be quietly affecting the people and performance around you.
It surfaces those patterns, gives you a clear indication of where they are most likely affecting billing, retention and team performance and shows you where to focus first.
It does not assess personality, capability or leadership style. It surfaces where well-intentioned leadership habits may be creating unintended drag on the people and performance around you.
Many leaders already feel they are self-aware. That feeling makes complete sense.
Self-awareness has two sides. Knowing yourself — and knowing how you are actually experienced by others. Those two things don't automatically match.
The question isn't whether you know yourself well. It's whether the people closest to you would describe you the same way you do.
Where firms actually lose performance
- Senior people pulled into avoidable issues
- Work corrected or clarified late
- Tasks moving back up the chain
- Billing inconsistency across the team
- Write-offs signed off without challenge
- Partner load disproportionate to output
- Good people leaving for avoidable reasons
- Replacing a fee earner costs around 2x salary
- And takes 6–9 months to recover
30% typical capacity loss
These losses rarely announce themselves dramatically. They build quietly and by the time they are clearly visible, the cost is already significant.
How the diagnostic works
Stage 2 - How your team experiences you
TrustLytics® brings in anonymous team-level data — how your leadership is actually experienced by the people around you. The gap between Stage 1 and Stage 2 is where the blind spot actually lives.
Stage 1 - How you see yourself
Answer 18 questions designed to surface the leadership patterns that are easiest to miss when you are closest to them.
This diagnostic is designed for you if:
You are a managing partner or partner in a law or accountancy firm with between 25 and 500 people.
You are responsible for team performance, billing or both.
And you have a sense that something is affecting performance that you haven't been able to clearly identify or address.
If that is you — the diagnostic is the right starting point.
What happens after the diagnostic
For firms that want to go further, TrustLytics adds the second layer turning blind spots into competitive advantage.
Bespoke calibration programme:
- Focused 1:1 - 30 minute sessions
- Targeted at specific blind spots
- Designed to create measurable change within weeks
This is not a generic training programme.
It’s designed to help leaders make small adjustments that directly impacts productivity and how performance is delivered.