Most firms don't realise there's a problem until something forces it into view
Key people resign. Engagement drops. Pressure starts to spill into client delivery.
Leaders say...
"Our best people are being poached"
But the issue is rarely just money...
In most cases, the problem is not external. It’s internal and harder to see.
Leadership blind spots shape how work flows through a firm, how decisions are made, and how people experience their work.
They don’t show up clearly in reports, but they influence:
- How efficiently work is delivered
- How pressure builds across teams
- How engaged people feel in their role
Over time, they quietly affect both productivity, performance and retention.
Start the Leadership Blind Spot Financial Risk Diagnostic and see what's really driving these outcomes.
In most cases, the problem is not external. It’s internal and harder to see.
Leadership blind spots shape how work flows through a firm, how decisions are made, and how people experience their work.
They don’t show up clearly in reports, but they influence:
- How efficiently work is delivered
- How pressure builds across teams
- How engaged people feel in their role
Where firms actually lose money
These blind spots typically show up in three areas, productivity, performance and employee turnover meaning that without noticing, you could be at a
30%
This happens when
- Senior people are pulled into avoidable issues or escalations
- Work is re-done, corrected, or clarified late
- Tasks move back up the chain instead of flowing down
- Time is recorded late, inaccurately, or defensively
- Work waits for partner input or sign-off
Employee turnover
The cost of replacing a fee earner is often around 2x salary and can take 6–9 months.
What looks like a recruitment issue is often driven by how work is experienced day-to-day.
What the diagnostic shows
This diagnostic is designed for managing partners and partners responsible for performance and it gives you:
- A clear estimate of your Leadership blind spots are costing the firm
- An indication of what value is recoverable
- Visibility into the patterns and signals behind that loss
This is not a generic personality or skills assessment. It focuses on the gap between how leaders see themselves and how they're actually experienced by others.
Many leaders feel that they are already self -aware
That feeling makes complete sense but self-awareness has two sides: knowing yourself, and knowing how you're actually experienced by others. Those two things don't automatically match.
The question isn't whether you know yourself well. It's whether the people closest to you would describe you the same way you just did.
Start with the free diagnostic and find out.
How it works
2 - Review your results
Get a clear picture of where untapped potential may exist within your team, your time, and your firm's performance.
3 - Identify your biggest opportunities
Sit down with Thomas to explore what your results mean in practice and where the greatest opportunity for recovery lies.
1 - Complete diagnostic
Answer 18 questions designed to surface the leadership patterns that are easiest to miss when you are closest to them.
What happens next with TrustLytics®
For firms that want to go further, the diagnostic is the starting point.
TrustLytics adds the second layer.
It brings in team-level data on how work is actually experienced, helping to close the gap between leadership perception and the teams reality.
From there, leaders can take part in a calibration programme:
- Focused 1:1 30-45 minute sessions
- Targeted at specific blind spots
- Designed to create measurable change within days
This is not a generic training programme.
It’s designed to help leaders make small adjustments that directly impacts productivity and how performance is delivered.
Who this is for
This is designed for firms or teams between 25 – 500 people, including:
Traditional structured firms
Where margin, leverage, and delivery consistency are critical.
Employee-owned firms (EOTs)
Where leadership performance directly affects employee value, transparency, and governance.
This is not designed for micro firms or consulting model firms.
Most productivity losses don’t appear suddenly. They build quietly over time.
The earlier they are identified, the easier they are to correct.
Take the Leadership Blind Spot Financial Risk Diagnostic and see where your firm may be losing time, margin, and performance.